Name: Matthew Neill
Job title: Northern Account Manager
Years/months at Ice Watch/idverde: 11 years
Can you tell me a little bit about yourself and your background?
I am a keen football fan, supporting my local team Norwich City. I play 5-a-side once a week and have recently started to get back into golf. I have a BA Hons in Business Management. Joining the business fresh as a graduate, I spent 6 months working in each of the business’ 3 key departments – administration, operations/forecasting and business development/account management. At the end of this time, it was decided that my skills were best applied in the Business Development department and that is where I have been ever since.
What is a typical day like for you in this role?
Liaising with clients to discuss prospects, questions, any concerns and generally developing the relationship / looking for and contacting potential new clients in my region / writing tender submissions / measuring, costing and pricing new sites / preparing management information
What are some of the projects or achievements that you’re most proud of, and why?I have helped drive Ice Watch forward in building our customer portfolio from just over 300 sites to over 1500, building strong customer relationships along the way. I have signed up several of Ice Watch’s biggest contracts.
What is a work-life balance to you?
I am lucky enough to consider many of the people that I work with day-to-day as friends. However I do also like having the ability to switch off when I leave work in full confidence that the Ice Watch team can take care of any issues that arise while I am out of the business.
What advice would you give to someone who is just starting out in your field or pursuing a similar passion?
To be open, truthful and transparent with your colleagues and clients, we are all human at the end of the day, mistakes can happen and the best way to deal with them is to be upfront and honest as soon as possible, then work on a solution rather than working on ways to hide a problem.